![]() ![]() Potential issue: I want only my flat rate shipping option to show up at checkout. Possible solution: Check to see if you have any shipping buffers set up that might change/add costs to your shipping prices and disable them.Potential issue: My flat rate shipping option is charging the wrong amount during checkout or mock checkout. When you create your flat rate shipping you do it in a zone, so it will only show up for shipping addresses that are in a country in the zone you created it for. Possible solution: Check to see what zone you enabled or created your flat rate shipping option in.Possible solution: Check to see if you have any shipping buffers set up that might conflict with your shipping options and disable them.Potential issue: My flat rate shipping option is not showing up during checkout or mock checkout. See the general guide for using the custom shipping rule builder below.Ĭlick Save to finish adding your new flat rate shipping option. Set up your rule using the dropdowns greater than, less than, or between, then entering the cart price or cart weight ranges based on the fields that appear and your specifications. If Cart weight is selected, then you will need to choose the currency and the weight units. ![]() If Cart subtotal is selected, then you will also need to choose the currency being used.Under Price tiers, you will find the rule builder where you can choose whether your new shipping option will be offered based on price or weight by selecting Cart subtotal for Price tiers or Cart weight for Weight tiers. This message will vary depending on the platform you are using. For example, using 2 for Minimum transit time and 7 for Maximum transit time will display something like “ Transit time 2-7 days” next to your new shipping option, giving your customers an estimated time for delivery.Zonos adds transit times based on calendar days, not business days. Learn more about carrier fees.ĭisplay shipping transit time Optional - Check this box to display transit time, then select your delivery window by filling in Minimum and Maximum transit times in days. You may need to find out from your carrier what your fees are, but typically, unless you have negotiated to get them lowered or waived, selecting the carrier you will use for this shipping option will automatically add the correct carrier fees to your orders. If you don’t set them up correctly and you are allowing prepayment of duties and taxes, you will lose money because you will end up paying the carrier fees on behalf of your customers. Carrier fees are an important part of landed cost calculations. What are carrier fees? Carrier fees are often a surprise to online retailers just starting to calculate and collect landed cost because they are usually only seen and paid for by your customers when they receive their international shipments.If you have fees waived or negotiated at a lower rate, reach out to Zonos support to get them adjusted. If you are not integrating carriers you can select Custom, which will use a default set of carrier fees that can be adjusted here. My carrier is not on the list what should I do? If you are integrating your carrier account, you will need to do that first in order for your carrier to show up in this list.Set carrier fees (dropdown) - Select the carrier you will use for this shipping option. If you don’t want to allow your customers to prepay duties and taxes and only want to show them the estimated duties and taxes that will be due upon delivery, select the check box next to Only estimate duties and taxes for this rule.If you want your customers to know the carrier being used, you can include the carrier in the display name.Įstimate or collect duties and taxes - By default, this new shipping option will quote and require prepayment of duties and taxes. You can call it whatever you would like, but a descriptive name is always good. This will be the name of your shipping option as displayed to your customers when they select shipping options upon checkout.Scroll to the bottom of the page until you see Rules.Įnter your Display name,*_ e.g._ Economy shipping.* Select the zone for which you would like to create your new shipping rate. *Offer *20 EUR shipping for all orders that weigh under 2kgĬreate a rule to make a flat rate shipping option.Offer 5 GBP shipping for all orders that weigh under 5lbs.Offer 15 USD shipping for any order between 0 USD and 200 USD.You will also need to add flat rate shipping to each applicable zone as your rates may vary from zone to zone. You will need to have at least one shipping zone set up prior to creating your flat rate shipping. ![]()
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